FAQ

Our Most Frequently Asked Questions and Answers

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We ship across Canada!  International orders are not accepted at this time.

Our shipping season for live plants is from April to October.  All of the plants offered by Stemvy are tropical or subtropical and require temperatures above 10°C (50ºF). On occasion, some orders may be delayed if the weather conditions in your area warrant that the shipment be held. This helps to ensure the survival of your new plant. Heat packs can be added to your shipment upon request for an extra charge.

We do our best to ensure that your order arrives safely.  Plants are carefully packed using Spagmoss™ to protect the roots, individually wrapped in kraft paper, and secured inside a box with natural biodegradable peanuts.

Please allow 1-5 business days to process your order.  Orders including live plants are only shipped on Monday and Tuesday to avoid delays. Plant orders placed after 8am PST Tuesday will be shipped the following Monday.

Please allow 1-7 business days to receive your order.  The delivery time may vary depending on the method of shipping chosen, your location, seasonal holidays, etc. You will automatically be notified by email with tracking information when your order ships, allowing you to trace the shipment to its destination.*

*for orders including live plants, customers are expected to make the necessary arrangements to receive their package upon arrival. If you are unavailable for an extended period of time and would like your order to be shipped at a later date, please email us or include a note in your order to make arrangements. 

Contact us.  In the event that your order received was subjected to intensive shipping damage upon arrival, please email us your claim within 24 hours at orders@stemvy.com. Your email must provide clear pictures of the damaged products and the box, accompanied by your order #.

Yes, absolutely! We are located in Kelowna, BC.  Please send us an email at orders@stemvy.com including your order # for pick-up details and location.

COVID-19 Policy: Social distancing and wearing a mask during pick-up is mandatory. Sorry, but we will refuse service if you are not following these protocols.

All plants are final sale.  Please see our Sales Policy for more information regarding returns on other products.

All out of stock plants are automatically removed from our website.  Sorry! Due to limited availability, we sell out very quickly. If you are not currently seeing any plants for sale- we are sold out. Please check back soon.

No. Unfortunately we are not open to the public. Stemvy is an online business only. Thank you for understanding.

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