FAQ

Our Most Frequently Asked Questions and Answers

STEMVY PLANTS

We ship across Canada!  International orders are not accepted at this time.

Our shipping season for live plants is from April to October.  All of the plants offered by Stemvy are tropical or subtropical and require temperatures above 10°C (50ºF). On occasion, some orders may be delayed if the weather conditions in your area warrant that the shipment be held. This helps to ensure the survival of your new plant. Heat packs can be added to your shipment for an extra charge.

We do our best to ensure that your order arrives safely.  Plants are carefully packed using Spagmoss™ to protect the roots, individually wrapped in kraft paper, and secured inside a box with natural biodegradable peanuts. Additional packing materials may be used for delicate plants. Heat packs can be added to your shipment for an extra charge.

Please allow 1-7 business days to process your order.  Orders including plants are only shipped on Monday to avoid delays.

The delivery time may vary depending on the method of shipping chosen, your location, seasonal holidays, etc. You will automatically be notified by email with tracking information when your order ships, allowing you to trace the shipment to its destination.*

*for orders including plants, customers are expected to make the necessary arrangements to receive their package upon arrival. If you are unavailable for an extended period of time and would like your order to be shipped at a later date, please email us or include a note in your order to make arrangements. 

Contact us.  In the event that your order received was subjected to extreme shipping damage upon arrival, please email us your claim within 24 hours at orders@stemvy.com. Your email must provide clear pictures of the damaged product(s), order #, packing slip, and box.

Yes, absolutely! We are located in Kelowna, BC.  Please select “Local Pickup” during checkout. We will send you an email within 24 hours of your order to schedule a pickup time. 

Please note: We do not have additional inventory for sale at time of pick up.

All sales are final.  Please see our Sales Policy for more information.

All out of stock plants are removed from our website.

Due to unprecedented demand and limited plant availability, we sell out very quickly. If you are not seeing any plants for sale- we are currently sold out. Please check back soon!

We politely ask for your understanding and patience while we grow more stock. Some plants take longer than others to grow!

Unfortunately our growing facility is not open to the public. Thank you for understanding.

No. We do not offer wholesale pricing at this time.

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