Sales & Refund Policy

Live Plants

All plants are ineligible for refund. Due to the living nature of plants, we do not offer refunds or exchanges.

We guarantee that your plant purchase will be free from any pests and that our stock is always carefully screened.

We reserve the right to reject any claims where there is evidence of negligence, purposeful damage, or undue care practices such as early repotting, pruning, or application of abrasive chemicals and pesticides.

In the event the plants you received were subjected to intensive shipping damage upon arrival, please email us within 24 hours at sales@stemvy.com. Your email must provide clear pictures of the damaged products and the box, accompanied by your order #.

We reserve the right to refuse service for any reason.

Order Limits

In order to share our plants with as many customers as possible, we place order limits on certain plants we sell. If you exceed this limit, your order may be cancelled and refunded. If you ordered other plants that did not exceed an order limit in the same order, we will only cancel and refund the plants that exceed the order limit.

We use contact, shipping, and billing information to automatically check whether an order limit may have been exceeded, but all of our limits are ultimately reviewed by a member of our staff. If you have any questions aboutΒ our order limits policy, please contact us.

The specific order limit for a plant, if applicable, is written in the additional details on the plant’s page on our website.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. You have 7 calendar days to return an item from the date that you received it. Your item must be in the original packaging.Β You are solely responsible for paying return shipping costs. Original shipping costs are non-refundable.

Refunds

Once we have received your return, we will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund using your original method of payment.

Contact Us

If you have any questions please don’t hesitate toΒ contact us. We’re here to help!